terms & conditions

GENERAL
If you are under 18 years old you have to have your parents approval to order from Studio Tigerstripes.
All products remain property of Studio Tigerstripes until full payment has been made.
We reserve ourselves for any eventual fault in printing on the site. 
Due to the digital format of photographs we can not grant that the pictures are exactly reflecting the real products. The images on the Website are for illustration purposes and do not guarantee to reproduce the exact number of products that you would receive at an order.
All attempts of deceit will be reported to the Police.
All prices include VAT.
For orders from countries outside the EU, the sum to pay will not include VAT. 
Local VAT and import customs if applicable may have to be payed in your own country. Please note that these charges are at the customers own expense.

The Website and all its content is owned by Studio Tigerstripes, and protected by intellectual property and marketing legislation. This means that company name, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.
 

PAYMENT
Choose to pay with Visa or Mastercard. All transfers conducted through Studio Tigerstripes are handled and transacted through Stripe Connect. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway for the transaction as they are responsible for the transactions made. Your card will be charged already when you make the purchase, not when the product is being shipped as is considered good practice in the nordic countries. Studio Tigerstripes apologizes, and is working to find a solution.
 

DELIVERY TIME
All items are hand-made to order, and it may take up to 10 working days for your order to ship. Please ensure that you have included full address details before placing your order, to avoid delayes in delivery.
 

SHIPMENT
Free shipping within Denmark. Flat-rate shipping to selected countries in Europe €18. Shipping within Europe is handled by GLS, shipping to Australia and Canada € 35, handled by PostNord. Both tracked delivery.

GLS deliver to the door during standard business hours. If you are not at home at these hours, you might want to consider your work address as your delivery address. It is important that you give your mobile phone number at the registration. 
 

TRANSPORT DAMAGES
If a package is damaged at arrival, you should report it immediately at the site. If you have opened the package and detect a damage, please contact us.
 

FAILED DELIVERY
If you are not available at the address you stated when ordering, GLS will try to reach you to deliver another day. A package will be kept at the delivery hub for 10 days. If you don’t collect it and we get it in return, shipment and handling of return will then be charged the customer. 
 

RETURNS AND EXCHANGES
It is important to us that you are happy with your purchase. Customers within Denmark have full return right within 2 weeks after receiving the products, given that the product is unused and in original condition. For customers outside Denmark the same right applies, but within 7 days. In case of exchange or return, you will pay for the return freight, and Studio Tigerstripes will not refund any shipment or payment costs. Please contact us at mail@tigerstripes.cat to notify us of a return or exchange, so we can help you. 

The return policy does not apply to custom-made items.
 

PAYMENT REFUND
In case of a return we will refund your payment, deducted with the freight cost as described above. Any payment costs related to the purchase will not be refunded. We will refund your payment to your Card account as soon as we have recieved the product back and confirmed that it is unused and in original condition.
 

PERSONAL DATA
According to danish law, we have to ask for your approval to treat your personal data. 
All the information you give us or that we get through your visit of our site will be handled by Studio Tigerstripes in trait of responsible of personal data. The information will be used to enable us to fulfill our business responsibilities to you and in marketing purposes. Studio Tigerstripes will not provide your personal data to a 3rd party in marketing purposes. If the personal data is incorrect or irrelevant you have the right to request them to be corrected or deleted.
 

FORCE MAJEURE
If Studio Tigerstripes fails to comply with the agreement because of unusual adverse circumstances outside of its control due to force majeure such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other similar matters, then Studio Tigerstripes cannot be held responsible.